Terms of Service

Last updated: November 2, 2025

Welcome to ZenSMM (“we,” “our,” or “us”). By accessing or using ZenSMM.app (the “Website”) or any related services, tools, or products (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our Services.

If you do not agree with these Terms, you must not use our Website or Services.

1. Acceptance of Terms

By placing an order with our panel, you automatically accept all the terms of service listed below, whether you read them or not.
We reserve the right to modify or update these Terms at any time, without prior notice. You are responsible for reviewing these Terms regularly to ensure you are up to date with any changes.

By using ZenSMM, you agree to use our Website in accordance with the Terms and conditions of each respective social media platform (e.g., Instagram, TikTok, YouTube, X/Twitter). Violations of those platforms’ terms are solely your responsibility.

2. Service Description

ZenSMM provides social media marketing (SMM) and automation services, including engagement tools, audience growth solutions, analytics dashboards, and related tools designed to enhance your online presence.
We are not affiliated with or endorsed by any social media network. Our Services are intended for marketing and promotional purposes only.

3. Pricing, Orders, and Delivery

  • Our rates are subject to change at any time without notice.
  • Once an order is placed, the price you paid at that moment will remain valid for that order.
  • Delivery times are not guaranteed. Any delivery estimates are only approximations and do not constitute a binding agreement.
  • Orders still marked as “processing” are not eligible for refund solely based on perceived delay.
  • We strive to deliver precisely what is ordered; however, we reserve the right to adjust or change a service type if deemed necessary to complete your order successfully.

4. Account Registration

You may be required to create an account to access certain Services. You agree to:

  • Provide accurate and complete information.
  • Maintain the confidentiality of your account credentials.
  • Accept full responsibility for all actions taken through your account.

We reserve the right to suspend or terminate accounts engaging in misuse, abuse, or fraudulent activity.

5. Acceptable Use

You agree not to:

  • Use our Services for illegal or unethical purposes.
  • Violate any laws, third-party platform terms, or intellectual property rights.
  • Interfere with or exploit ZenSMM’s systems or data.
  • Use bots, scrapers, or reverse engineering tools.

Violation of this clause may result in suspension or permanent ban without refund.

6. Payments and Refunds

  • All payments must be made through approved gateways displayed on ZenSMM.app.
  • All transactions are final. Refunds are only granted in cases of non-delivery or technical error directly caused by ZenSMM.
  • Chargebacks or payment disputes will lead to permanent account termination and potential legal action for fraud.
  • Balances added to the panel are non-refundable and can only be used for ZenSMM services.

7. Service Risks and Responsibilities

  • ZenSMM is not responsible for any account bans, suspensions, or penalties resulting from misuse or violation of third-party rules.
  • We do not guarantee engagement quality, specific follower retention, or activity behavior (likes, views, comments, etc.) beyond what is stated on the service description.
  • Users accept that results may vary based on platform changes or algorithm updates.

8. Intellectual Property

All content, design, trademarks, and data displayed on ZenSMM.app are owned by ZenSMM and protected by copyright and trademark laws.
Unauthorized copying, redistribution, or modification of any material from our site is strictly prohibited.

9. Limitation of Liability

ZenSMM shall not be held liable for any:

  • Indirect or consequential losses (including profits or reputation);
  • Damages resulting from use, misuse, or inability to access our Services;
  • Platform-related penalties or actions caused by user behavior.

Your sole remedy for dissatisfaction with our Services is to discontinue use of the Website.